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Customer representation has always played a crucial role in successful product development. The best product managers know this well. However, those who build the products often remain disconnected from the customers, causing a gap between the vision and practical execution.
Quality assurance (QA) and quality control (QC) are already part of our development process. But what if we expanded their roles to prioritize usability and customer satisfaction? Join Miles Robinson, an Agile and Management Consultant, as he explores how to enhance our QA/QC processes to become champions of customer experience.
Sign up now and learn how to:
– Reevaluate your current QA and development processes.
– Transform QA into champions of customer experience.
– Analyze customer feedback surveys more effectively.
– Improve how feature requests are communicated within the team.
This exclusive session is one you won’t want to miss!
Date and Time: April 8, 2021, at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT.
Miles Robinson is an Agile and Management Consultant and Motivational Speaker with 20 years of experience in product development, design, and management. He is passionate about mentoring development teams and managers and focuses on building high-performing organizations by utilizing available tools in innovative ways. Outside of work, Miles enjoys studying 16th-century fencing, baking bread, and dealing with persistent gophers.