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Product Management Today
Expert insights. Personalized for you.
Using Customer Reviews, Advocacy, and Referrals in Your Journey Map
with Jeremy Boudinet
Customer reviews and referrals are incredible assets for a company. They help build a solid reputation, attract new customers, and enhance your customer experience (CX). But if you have to beg for a review or referral, something’s amiss. Making customers want to advocate for your brand requires passion, personalization, and gratitude—all of which can be seamlessly integrated into the customer journey map. The best customer experiences go beyond the initial sale.
Join Jeremy Boudinet, Marketing Manager of Nextiva, and discover tools for obtaining those stellar reviews. In this webinar, you will learn:
– The importance of customer appreciation
– How to inspire your customers to spread the word
– Three effective ways to thank a customer
– How to build and leverage authentic relationships with your customers
– The various benefits your customers can offer—reviews, referrals, references—and how to activate them
– And more!
Wednesday, July 29th, 2020, at 11 AM PST, 2 PM EST, 6 PM GMT
About Jeremy Boudinet:
Jeremy Boudinet is the Marketing Manager at Nextiva and Co-President at AA-ISP Phoenix and Revenue Collective Phoenix. He has written for Time, Entrepreneur, Inc, The Daily Muse, and PopSugar. Connect with him on LinkedIn or Twitter to discuss business, sports, music, or anything else.
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