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Userpilot Pricing In-Depth Review For 2024
So you’ve decided to invest in Userpilot to enhance your product-led growth, but you’re still unsure which pricing plan to choose? In this article, we’ll break down Userpilot’s pricing plans and review all the features you can find when selecting your plan.
What is Userpilot?
Userpilot is an all-in-one platform that helps product teams deliver personalized in-app experiences and improve growth metrics at every stage of the user journey. It offers three main functionalities:
– Product Analytics: Gain in-depth insights into user behavior to understand gaps in the user experience.
– User Engagement: Create personalized in-app experiences based on analytics data to enhance user experience.
– Product Feedback: Collect qualitative insights into user sentiment that, when paired with analytics, provide a comprehensive view of user needs.
Userpilot Pricing Plans Explained
Userpilot offers three pricing plans: Starter, Growth, and Enterprise.
Starter Plan – $249/month (billed annually)
– Designed for small companies and startups.
– Basic engagement features like UI patterns (spotlights, slide-outs, modals, tooltips, banners, checklists).
– Net Promoter Score (NPS) surveys for user sentiment analysis.
– Basic product analytics with tracked events and trend reports.
– Up to 2,000 Monthly Active Users (MAUs) and up to 10 user segments.
– Custom branding, engagement reports, and weekly digests.
Growth Plan – $749/month (billed annually)
– Ideal for mid-size businesses looking for robust analytics and user engagement features.
– Includes everything in the Starter plan, plus advanced analytics (funnel, path, and retention reports).
– Resource center creation for support resources like video tutorials and documentation.
– Event-based content triggering and advanced product analytics.
– Access to user survey templates like CES, CSAT, and PMF.
– Allows content localization in up to 5 languages and content throttling.
– Dedicated customer success manager and option for EU hosting.
Enterprise Plan – Custom pricing (quote-based)
– Best for large-scale companies and enterprises with a focus on security and accessibility.
– Includes everything in the Growth plan, plus custom roles and permissions.
– Premium integrations with third-party software like Salesforce.
– SAML SSO and detailed activity logs.
– Priority support including technical implementation specialist, security audits, custom SLAs, and invoicing.
Detailed Comparison: Starter Plan vs Growth Plan vs Enterprise Plan
People and Tracking:
– Starter: Limited to 2,000 MAUs and 10 user segments.
– Growth & Enterprise: Unlimited MAUs and user segments, with advanced profile tracking.
Data Capture and Event Tracking:
– Starter: Unlimited tracked events and 10 feature tags.
– Growth & Enterprise: Unlimited feature tags, custom events, and retroactive events auto-capture.
Product Analytics:
– Starter: Access to basic analytics dashboards and trend reports.
– Growth & Enterprise: Additional access to funnel analysis, user paths, and cohort tables.
User Engagement:
– All Plans: Access to customizable UI patterns.
– Growth & Enterprise: Resource centers for self-serve strategy and resource center analytics.
User Feedback:
– All Plans: NPS surveys and dashboards.
– Growth & Enterprise: Additional in-app survey templates and analytics.
Targeting:
– Starter: Basic content triggering on dynamic URLs.
– Growth & Enterprise: Event-based content triggering and A/B testing.
– Growth: Localization for up to 5 languages.
– Enterprise: Unlimited localization.
Reporting and Customization:
– All Plans: Engagement reports and weekly digests.
– Growth & Enterprise: Access to custom CSS.
Integrations:
– All Plans: API integrations with tools like Google Analytics, Segment, and Amplitude.
– Growth: Integration with Hubspot and limited webhooks.
– Enterprise: Integration with Salesforce and unlimited webhooks.
Account Settings:
– Starter: 3 seats, 1 application key, and 1 year of data retention.
– Growth: 15 seats, 3 years of data retention, and staging environment.
– Enterprise: Custom seat allotment, multiple application keys, and custom data retention periods.
Security:
– All Plans: SOC 2 Type 2, HIPAA, ISO 27001, and GDPR compliance.
– Growth & Enterprise: Custom domain hosting and identity verification.
– Enterprise: Custom roles, SAML 2.0 SSO, and activity logs.
Customer Support and Service:
– All Plans: Email and live chat support.
– Growth: Phone support, priority troubleshooting, and dedicated customer success manager.
– Enterprise: Priority support, technical implementation specialist, and security audits.
Conclusion
Userpilot offers different pricing plans tailored to suit various company needs. Whether you’re a small startup or a large enterprise, there’s a plan that fits your requirements. Sign up for a free Userpilot demo today to experience everything it has to offer!
Try Userpilot and take your product growth to the next level with a 14-day free trial – no credit card required.