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Product Management Today offers expert insights tailored to your needs.
We recently conducted a research study about customer perceptions of the community experience. Our aim was to understand what consumers really want from a branded community, beyond merely meeting their expectations.
To gather data, we surveyed over 600 consumers from the United States, the United Kingdom, and Australia. Our report presents some surprising insights:
– What customers expect from their community experience
– Whether they see community as a solution to meet those expectations
– How communities can support other customer experience (CX) investment goals
Download your free copy today to find out how to meet customer expectations through community engagement, and discover how it can positively impact your brand’s bottom line.
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